Customer Services
Our guarantee
Greenbirds unconditionally guarantees books purchased through this website. If you change your mind and wish to return your purchase, provided that the book is returned to us in its original condition ( unopened with seals and shrink-wrap intact) within 30 days of your order, we will gladly issue you a full refund.
If the return is due to an error on our part, we will refund both the original delivery charge and the cost of return postage provided that the book is returned to us in its original condition ( unopened with seals and shrink-wrap intact), within 7 days of receipt of goods.
Our books are despatched so that they are not damaged in transit, however should you receive goods that are damaged, we will refund both the original delivery charge and the cost of return postage, provided that the book is returned to us in its original condition ( unopened with seals and shrink-wrap intact), within 7 days of receipt of goods.
This does not affect your statutory rights. Please refer to our terms and conditions for further information.
Your Protection
Greenbirds will not divulge to any third party any information concerning customers that would be in breach of the Data Protection Acts. Please refer to our Privacy Policy in the Legal Notices for further information.
Security Please do not include any content you would not feel comfortable sharing on a non-secure server, when corresponding with us via our website.
We offer secure payment option via PayPal. This means that your credit card and personal details are never disclosed to us or on our website because we do not use encryption and secure (SSL) servers.
The payment transaction is handled by PayPal on their hosted servers so you retain peace of mind about your purchases. Further information can be found on - http://www.paypal.co.uk/uk
PayPal is a safe, convenient, fast online payment system. You are also covered by PayPal’s fraud protection policy. We recommend you visit PayPal’s Security Centre for more details. https://www.paypal.com/uk/cgi-bin/webscr?cmd=_security-center-outside
Tracking your order We endeavour to ensure our deliveries are in accordance with the delivery time we have predicted. If your books do not arrive within the quoted timescale, you can inquire into the status of your order by email to orders@greenbirds.co.uk
Complaints We strive for the best service to our readers and customers. If you feel that there is room for improvement, we welcome your communication. All matters will be treated in confidence and we will acknowledge your correspondence within 7 working days. Please email us at customerservices@greenbirds.co.uk , alternatively you can write to us at:
Customer Services
greenbirds, Greenbirds Ltd
Knowledge Dock Business Centre
University of East London
4 University Way
London
E16 2RD